Privacy Policy

(Update: January 2019)

This Privacy Policy sets out how OZON uses and protects any information that you give us when you use this site, which can be accessed from the following web address

It may be modified or completed at any time by OZON, in particular in order to comply with any legislative, regulatory, jurisprudential or technological changes. In such a case, the date of its update will be identified at the top of this policy. These changes are binding on the User as soon as they are posted online. OZON therefore invites the User to regularly consult this privacy policy in order to take note of any changes.

1. Personal data

You may browse the Site without providing any personal information about yourself. Nevertheless, you may not be able to benefit from certain information or services.

Indeed, you will be asked for certain personal data if you fill in a form on the Site (name, first name, e-mail address, telephone number, etc., hereinafter your “Personal Data”). By providing this information, you expressly agree that it may be processed by OZON, for the purposes indicated in point 1.2. below and, where applicable, for the purposes indicated at the end of each form. We do not collect any personal data without your knowledge or prior consent. Only personal data provided voluntarily will be collected, data that we undertake to keep in optimal security conditions.

Moreover, in no case do we collect or process personal data of a sensitive nature, revealing, directly or indirectly, your racial or ethnic origins, your political, philosophical or religious opinions, your trade union membership, your health, or your sex life.

In accordance with Regulation (EU) 2016/679 of April 27, 2016, applicable as of May 25, 2018 in all countries of the European Union, known as the European Data Protection Regulation (hereinafter referred to under the initials “RGPD”), and the Data Protection Act of January 6, 1978 as amended, OZON informs you of the following points:

1.1. Identity of the data controller

The person in charge of the treatment is the company OZON, having its head office at 25 rue du Maréchal Foch, 78000 VERSAILLES.

Phone: + 33 (0)130 84 99 70

1.2. Purposes of the processing

OZON may process your Personal Data for the following purpose(s):

  • Provision of the information or services you have requested (notably via the various forms on the Site);
  • Improvement of the Site, our products, and our services (notably through the use of cookies);
  • Contact us to provide you with services and offers tailored to your interests;
  • Sharing information on social networks.


1.3. Recipients

Only OZON is the recipient of your Personal Data. This data, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the subcontractors that OZON uses. Neither OZON nor any of its subcontractors market the personal data of visitors and users of the Website.

1.4. Shelf life

The Personal Data are kept by OZON only for the time corresponding to the purpose of the collection. In any case, it cannot exceed 3 years.

1.5. Data Processing and Liberties Rights

You have the following rights concerning your Personal Data, which you can exercise by writing to us at OZON, 25 rue du Maréchal Foch, 78000 VERSAILLES, or by email at A copy of your identity card with your date and place of birth must be attached to your requests to prove your identity.

1.5.1. Right of access and communication of data

You have the right to access your Personal Information. To do this, you should ask us for a copy of all the personal data we have on you. OZON informs you that it will have the right, if necessary, to object to requests that are manifestly abusive (by their number, repetitive or systematic nature). To help you in your approach, you will find by going to the link below a model letter developed by the Commission Nationale de l’Informatique et des Libertés (CNIL):

1.5.2. Right to rectify data

You have the possibility of requesting the rectification, the update, the blocking, or the deletion of the data concerning you which can prove to be inaccurate, erroneous, incomplete or obsolete. To help you in your approach, you will find by going to the link below a model of letter elaborated by the National Commission of Data processing and Freedoms (CNIL):

1.5.3. Right to object

You have the possibility of opposing the use of your Personal Data and of requesting their deletion. To help you in your approach, you will find by going on the link below a model of letter elaborated by the National Commission of Data processing and Freedoms (CNIL):

1.6. Response times

OZON undertakes to respond to your requests for access, rectification or opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from the receipt of your request.

1.7. Authorized service providers and transfer to a third country of the European Union

OZON informs you that it has recourse to its authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and may have access to the data collected through the forms on the Site. OZON has previously ensured that its service providers provide adequate guarantees and comply with strict conditions regarding confidentiality, use and data protection. In particular, vigilance has been exercised to ensure that there is a legal basis for any transfer of data to a third country (such as Binding Corporate Rules or Privacy Shield).

1.8. Complaint to the competent authority

If necessary, you can send a complaint or a request to the CNIL electronically by clicking on the following link:


When you first connect to the OZON website, you are warned by a banner that information relating to your navigation may be recorded in cookie files. You will find below information on the cookies present on our Site, their purpose, and the methods for setting cookies.

2.1. General information on the cookies present on the Site

OZON, as the publisher of the Site, uses cookies. Cookies are text files of limited size that allow us to recognize your computer, your tablet or your cell phone in order to personalize the services we offer you. The information collected through cookies does not in any way identify you by name. It is used exclusively for our own needs and is never transmitted to third parties, except with your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority empowered to know. The information collected allows us to establish statistics on the frequentation or more generally the use of our site, and to send you content adapted to your centers of interest. The duration of conservation of the information collected by the means of the cookies does not exceed one year.

2.2. Setting your cookie preferences

2.2.1. Setting your cookie preferences

When you first connect to the Site, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your navigation on the Site (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. Only the acceptance of cookies will remove the banner from your display.

  • Cookies exempt from consent

In accordance with the recommendations of the CNIL, certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the Site or have the exclusive purpose of allowing or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies, security cookies and cookies for personalizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by OZON.

  • Cookies requiring the prior collection of your consent

This requirement applies to cookies issued by third parties that are “persistent” in the sense that they remain on your terminal until they are deleted or expire. As such cookies are issued by third parties, their use and deposit are subject to their own privacy policies. This family of cookies includes audience measurement cookies, advertising cookies (which OZON does not use), and social network sharing cookies. Audience measurement cookies establish statistics on the attendance and use of various elements of the website (such as the content/pages you have visited). This data helps to improve the ergonomics of the Website. Two audience measurement tools are used on the Site:

  • Intercom (privacy policy)
  • Google Analytics (opt-out module):

Social network sharing cookies are issued and managed by the publisher of the social network concerned.
Two types of social network sharing cookies are present on the Site:

2.2.2. Cookie setting tools

Most Internet browsers are set by default to allow the placement of cookies. You can modify these standard settings so that all cookies are systematically rejected or so that certain cookies are accepted or rejected depending on their sender. CAUTION: Refusing to accept cookies on your terminal may alter your user experience and your access to certain services or features of the Site. In this case, OZON declines all responsibility for the consequences related to the deterioration of your browsing conditions. These consequences shall not constitute damage and you shall not be entitled to claim any compensation as a result.

Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be deposited on your terminal. These settings do not affect your browsing experience, but you will lose the full benefit of the cookie. To find out how to modify your preferences regarding cookies, you can consult the CNIL website: